Refund policy
Paddle is the Merchant of Record for paid Fitapio subscriptions and processes refunds, taxes and invoices. This policy does not limit statutory consumer rights.
How to request a refund
Submit a request through the support link in the account or message you received from Paddle, or via paddle.net. You can also write to support@fitapio.com, including the purchase email and transaction number; we will help route the request to Paddle.
Timing and conditions
Requests are reviewed individually under the current Paddle policy and mandatory consumer law. A request made within 14 days does not automatically guarantee a refund; withdrawal rights depend on your country and may end when, with your consent, you begin using the digital service immediately. Rights relating to a defective or inaccurately described service remain unaffected. Approved amounts are returned to the original payment method.
Cancellation is not a refund
Cancelling from your profile prevents the next renewal and benefits remain until the end of the paid period. Cancellation alone does not refund a previous payment. An approved refund may end access to paid benefits immediately.
See also Paddle’s official refund policy.